18.12.2015 by Rovertune
It is normal practice at Rovertune Ltd. to supply and fit Land Rover Genuine Parts to customer’s vehicles. The use of Land Rover Genuine Parts gives the customer piece of mind in that should failure of any part occur within 24 months from date of purchase (by ourselves) that part will be replaced free of charge and the customer will not be exposed to Rovertune Ltd’s labour charges for its replacement, as these costs are also covered under the warranty.
However, we appreciate that some customers have encountered some difficult and extraordinary times over the past few years, enduring the failing economic climate, recession, government imposed cut-backs and low interest rates on savings, to name but a few. As a result, we have been asked, very occasionally, to fit OEM (Original Equipment Manufacturer) or After Market parts in order to save money when compared with the cost of the comparable Genuine Land Rover Part.
Customers wishing to follow this route should be aware that the vast majority of OEM/After Market parts manufacturers, or suppliers, will only warrant a part against failure over a set period of time, which can vary up to 24 months (the longer the warranty period, the higher the cost of the OEM/After Market part). However, it is not normal practice for any OEM/After Market parts manufacturer, or supplier, to accept any contribution whatsoever towards replacement labour costs should their part fail during their warranty period. They will also not accept any liability for any consequential losses, or damage caused to any other item controlled by, or connected to, the part they supply. In situations where non Land Rover Genuine Parts are fitted to a vehicle, Rovertune Ltd. will pass onto the customer the same warranty conditions given with any specific part, which as stated earlier, will very rarely include cover for replacement labour costs, or any other consequential losses.
Customers should be aware of this when specifically requesting the use of non Genuine Land Rover Parts, as any failure of a specific part could turn out to be a more expensive option than fitting a genuine part in the first place, once replacement labour costs are taken into consideration.
Rovertune Ltd, in some situations involving high cost repairs will offer the customer, where they consider appropriate, the opportunity to elect to have OEM parts as an alternative to Land Rover Genuine Parts in order to reduce the overall financial burden, but the customer must accept the warranty conditions provided. Also, it may be appropriate to consider the use of OEM parts for vehicles that are ageing. Rovertune Ltd. reserve the right not to install some OEM/After Market parts based upon their previous experience of reliability.
Customers who have purchased an extended warranty (other than Land Rover extended warranty) should be mindful that some insurance based warranties will not pay the costs of Genuine Land Rover Parts and insist on cheaper alternatives. In such cases, the customer has to accept the warranty provided by the parts manufacturer (i.e. labour costs not covered if a part fails and needs replacing during the warranty period), or agree alternatives with their warranty company.
A very small number of customers in the past have wanted to supply their own parts to save money. Where this has happened the customer is reminded that the warranty provided by the supplier forms a contract between the customer and the supplier and if a part, or parts, fail during the warranty period it is the responsibility of the customer to resolve any matters associated with replacement costs directly with the supplier. Rovertune Ltd will not have any responsibility for the cost, or liability for any associated labour charges in this respect, unless of course it is found that the part had been installed incorrectly. Rovertune Ltd will not install any second hand parts, or aftermarket parts not deemed of suitable quality and reserve the right to increase labour charges on the work undertaken.