Senior service advisor role – now hiring

Senior Service Advisor – now hiring

Due to our continued growth, Rovertune are seeking a Senior Service Advisor to join the team based at our Reading headquarters.

A family owned business for the last two decades, Rovertune has become one of the leading Independent Land Rover service and repair specialists in the country, with an enviable record of caring for our customers vehicles.  We take great pride in giving honest, friendly and exemplary service to each of our customers, and this is reflected in the repeat visits we get from the majority of them, as well as customer satisfaction scores that rarely fall below 98%.

As we move forward, the business owner seeks to appoint a Senior Service Advisor, who will bring their own skills, experience and abilities to strengthen and compliment the team.  Initially, the role will be focused on delivering great service to our customers, using Land Rover approved tools, methodologies and practices, as well as internal systems designed to make the business as efficient as possible – we see it as vital that anyone moving upwards will need a complete understanding of the service advisor function.   However, we do envision the role expanding in due course to encompass some back office functions, and an increase in the responsibilities placed upon the new team member up to the point where they will be responsible for the day to day operation of the business, backed up by the owner.  This will be compensated accordingly, and we anticipate finding someone at the top end of the scale to ensure we engage with a high calibre candidate who will bring on board the skills and tenacity to see the business grow further.  We can also offer an enviable range of benefits such as flexible working and a generous bonus scheme.

Ideally the candidate will have a background in a similar role with a Land Rover dealership, although we are happy to talk to those whose experience has been gained with another marque.  More important to us is the attitude, the drive and the passion the successful candidate will have to make a difference every day to our customers, our staff and ultimately the business owners.

Essential skills will include;

  • A proven background in providing exceptional vehicle services and repairs to consumers using computer based systems
  • An understanding of MS Office including Outlook, Word and Excel
  • A proven track record in managing and/orenhancing the service advisor functionduring a previous tenure
  • Strong telephone and email skills, to ensure the professional and slick presentation of our business to customers
  • Pragmatic negotiation and organisational skills when dealing with the suppliers and third parties we work with
  • A full, current UK driving license

Preferred skills will include;

  • Experience in dealing with Land Rover and Range Rover vehicles
  • Familiarity with ToPiX, JLR EPC and/or Gemini Evolution, although training can be given
  • Experience in working alongside and managing other team members to ensure customers are delighted with what is delivered
  • Previous roles which included operational responsibilities

In the first instance, please send a cover letter and CV to office@rovertune.co.uk., with Service Advisor as the subject line.  We will endeavour to contact all potential candidates, even if they are unsuccessful.

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